Refund policy

We want you to love your purchase from Jay Kay Boutique. If you’re not completely satisfied, we’re here to help.

Returns

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition you received it
  • Unworn or unused, with tags
  • In its original packaging
  • You must provide proof of purchase

To start a return, please contact us at info@jaykayboutique.com.

Returns must be sent to:

Jay Kay Boutique
Woodpeckers
Betsy Lane
Bransgore
Christchurch
Dorset
BH23 8AQ
United Kingdom

Returns sent without prior approval will not be accepted.

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • If your item is faulty, damaged, or incorrect, we will cover return costs

For international returns, we strongly recommend using a tracked service, as we cannot be responsible for items lost in transit.

International Orders & Duties

  • All duties and import taxes are included for eligible countries (including the United States)
  • There are no additional charges on delivery

Please note:

  • Any original shipping costs (where applicable) are non-refundable
  • Duties and taxes paid at checkout are not refundable once the order has been delivered

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalised items
  • Personal care and beauty products
  • Perishable goods (e.g. food, flowers)
  • Hazardous materials
  • Sale items and gift cards are non-refundable.

Exchanges

The quickest way to receive a different item is to return your original item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must be returned in their original condition, with tags and packaging, along with proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow up to 10 business days for processing

If more than 15 business days have passed since approval, please contact us at info@jaykayboutique.com.

Thank you for shopping with Jay Kay Boutique.